• windows 98 / office 2000

• Arabic   :   mother tongue
• English   :   fluent written and spoken

• Alexandria university, faculty of medicine
• M.B.B.Ch.   :   1988
• Master degree in clinical pathology   :   1995


• American university in cairo (AUC)
• Diploma of total quality management (TQM) for health care reform   :   2006

Advanced training & continuous education

• Marketing and customer care (Alexandria University).
• Principles of quality assurance (Al Borg laboratory).
• Basic six sigma breakthrough improvement process (AUC, Egypt).
• Managing information in health care (AUC, Egypt).
• Performance measurement and improvement (AUC, Egypt)
• People management (AUC, Egypt ).
• Leadership strategy (AUC, Egypt ).
• Planning for top quality in health care service (AUC, Egypt).
• The standards for quality management system (iso 9000) (AUC, Egypt).
• The standards for environmental management system (ISO 14001) (AUC, Egypt).
• Hospital accreditation standards (HAS) (AUC, Egypt ).
  
  
  

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