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Quality Management
The department for Total Quality Management ensures that various daily analytical processes conform to international quality standards. The ultimate goal is to provide accurate and precise test results which enable physicians to make better diagnostic and therapeutic decisions.
The goal is fulfilled through:
- Experienced Staff Selection
Staff is the most important asset in any organisation. We have a established a Human Resource department to select experienced staff and have implemented a continuous education program to enhance on-the-job skills.
- State-of-the-Art Equipment
Staff is the most important asset in any organization. We have a established a Human Resource department to select experienced staff and have implemented a continuous education program to enhance on-the-job skills.
- Internal Regular Audits
Our certified internal auditors carry out regular audits to check reagents, calibrators, instrument maintenance, and technical competence.
- Daily check for acceptance of internal quality control samples
The analytical process starts only when the daily quality control results are accepted.
- Joining three international quality assurance programs, namely:
- Quality assurance program of the college of American pathologists (CAP) for Excellence in laboratory testing (EXCEL) (USA).
- RIQAS International Quality Assessment Scheme, including the general clinical chemistry and immunoassay programs (biweekly external quality control samples). RIQAS is approved and accredited by the United Kingdom Accreditation Organization (UKAS).
In the above two programs, our laboratory results are compared to the results of internationally recognized participating laboratories all over the world.
- Certificate of the international standardization of Organization (ISO 9001) audited by the American System Registrar (ASR) (USA).
- Full Implementation of Bidirectional Bar Coding
Al Borg’s bidirectional bar coding system leaves no room for human error when placing patient samples in equipment or clerical errors when printing patient results.
- Full implementation of an Artificial Intelligence Program
This program highlights critical as well as life threatening results and brings them to the attention of the lab director and treating physician so that therapy can be started immediately. In addition it checks and corrects spelling & clerical errors.
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