Date of Birth: 15- 6- 1973
Place of birth: Doha, Qatar
Marital Status: Married
Nationality: Egyptian
Address: El Harm, Giza
Phone No: 0128800004 – 02 39743147
E-maile: hazemhalafawy@alborglab.com
Language skills: Arabic: mother tounge
                            English: very good
Hobbies: Reading and football

Educational qualifications

• Graduated from Kasr Aini faculty of medicine – Cairo University.
• Graduation year : 1995
• With accumulation grade very good.

Present Job

• The Mohandessin administrative branch manager (2004- till now) at Al- Borg lab.
• Cairo regional area manager in Al-borg lab. In addition to my post as the Mohandesseen branch manager.

Experiences

• As a house officer at Kasr Aini hospital(1995-1996) .
• As a physician in South Sinai hospitals (1996-1997) .
• As a mother and child care doctor in one of the ministry of health centers in Cairo (1997-1998).
• Medical rep. in Al- Borg Lab ( 1998-1999).
• Deputy branch manager in Al. borg lab. (1999- 2000).
• Branch manager ( abbassia branch) ( 2000- 2004).
• The Mohandessin administrative branch manager (2004- till now) at Al- Borg lab.
• Deputy regional area manager (Cairo) at Al-Borg lab.
• Cairo regional area manager in Al-borg lab. In addition to my post as the Mohandesseen branch manager.

Training courses

• ISO 9001 : 2000 : Awareness (2003).
• Computer training courses: word, Excel, Power point (2008 ) .
• Yearly training course held at Al-Borg lab training center (for technical unit doctors) including the following topics (2003-2008) :
1. Anemia
2. Tumor Markers
3. Kidney function
4. Hepatitis
5. Semen analysis
6. Diabetes Mellitus
7. Lipids-Heart Attacks
8. Cytogenetics
9. The Thyroid Gland
10. Addiction
11. Tuberculosis
12. Parasitology
13. Histopathology
14. Environmental Problems and Prevention
15. Total Quality Management ( for branch managers )
16. Six Sigma Project
17. Artificial Intelligence
18. Pre-analytical Errors
19. Laboratory Errors
20. Reporting Signing
21. Promotion
22. Promotion update
23. Comments in lab
24. Polymerase Chain Reaction (PCR)
25. Analytical Techniques and Instrumentation
26. Information Technology in the lab
27. Trouble Shooting in Computers
28. Communication Skills
29. Advanced Communication Skills
30. Communication for Managers
31. Leadership skills
32. Crisis Management
33. Team Work
34. Time Management
35. Customer Service
36. Customer Satisfaction
37. Customer Experience Management
38. How to WOW !
• ISO 15189 : 2007 Standards : Awareness (2008) .
• Accreditation preparation program held at Al-Borg lab training center by the Quality Manager including the following topics(2008 & 2009) :
1. Safety
2. Preanalytical, post analytical requirements

Achievements

• Participating in the recruitment of the whole staff working in the lab branches .
• Achieving the financial targets of the branches of Al-borg lab. through successive 9 years.
• Following up and finalizing Contracts of governmental and private companies with the lab (more than 50 contracts).
• Solving collection troubles with different companies .
• Participating in the training center of Al-borg lab by giving lectures in marketing, selling skills, promotion, time management, costumer service, leadership of more than 100 hours.

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